SUPPORT SERVICES

Asset Management Solutions - Driving Productivity & Reducing Costs

JSG Industrial Systems provides solutions to suit specific tasks and consumer needs in a large number of markets. Our focus is highly functional, cost saving systems, delivered at prices which ensure very short and impressive ROI. A key part of the solution we offer to our customers is pre-sales & after-sales service.

Our Engineering and Technical Services Team provide expert advice in the product selection process, design & installation, followed by training and service support to all our customers. Through our qualified distributor network, we are able to provide local area support throughout markets we fully understand in Australia, New Zealand, PNG, Indonesia & the South Pacific.

Our expertise comes from over 40 years involvement with Lincoln Industrial, both the American and German divisions. In fact. we are widely regarded as one of the Lincoln World's largest distributors.

INSTALLATION & COMMISSIONING

JSG Industrial Systems has carefully selected a network of experienced & fully trained distributors who are strategically located to give us an excellent footprint in both the Australian and International markets.

Additionally, we have our own factory trained technicians who are available to assist with installation & commissioning work, to support our distributors as required. All installations are completed to extremely high standards, with great care and pride in workmanship.

ACCREDITED TRAINING

JSG Industrial Systems offer a variety of training programs for distributors & end users. Due to our diverse range of products, training packages are tailored to suit the needs of the industry, the distributor or the client.

Our dedicated Training Manager is Train the Trainer qualified, and has over 30 years experience working in the field around the world. We work with our clients to determine the best format & location for the courses, to ensure you will get the most from the sessions.

CAD DESIGN

JSG Industrial Systems uses the latest CAD software from SolidWorks. SolidWorks Premium is a comprehensive 3D design solution that adds powerful simulation and design validation to our capabilities.

Speed and accuracy is derived from the use of ECAD/MCAD collaboration, advanced wire and pipe routing functionality. This is all done to ensure the highest level of quality is given to our customers with their needs.

ENGINEERED SERVICES

Our systems are designed to meet your specific needs. We understand that machines work in a variety of operational conditions, depending on your industry, and your application. We engineer our solutions to suit your specific requirements, with a view to minimising downtime and maximising productivity.

Our experienced engineering consultants will work with you to design a solution that is optmised for your business in any of our product lines including automated lubrication systems, fire suppression systems & material dispensing systems.

TECHNICAL SUPPORT

Once systems are installed and commissioned, our factory trained technical support team are available to assist with ongoing training, aspects of servicing, or assistance in upgrades & maintenance.

Our distributors are provided secure access to a number of online systems which give them 24/7 visibility of service sheets & technical libraries that may be required from time to time throughout the lifetime of your product.

AFTER SALES SUPPORT

All JSG Industrial Systems product is warranted for one year from the time of initial purchase. If there are any issues during this period either JSG Industrial Systems or one qualified distributors will attend to the problem immediately.

Beyond the initial warranty period, JSG Industrial Systems support is always available to attend to your needs to ensure that your equipment continues to operate correctly, and experiences minimum downtime.